Terms of Service
Effective Date: March 30, 2026
1. Enterprise License & Service SLA
By accessing or subscribing to the Kashtrix Platform, your organization agrees to these Terms of Service. Kashtrix guarantees an operational uptime SLA between 99.99% and 99.999% depending on your contracted tier (Regional ISP, National Operator, or Tier-1 Carrier Enterprise). Automated SLA credits apply automatically for unplanned service degradation.
2. Hardware Orchestration Safeguards & Rollback
While Kashtrix provides automated pre-commit syntax validation and rollback loops for multi-vendor network equipment (Cisco, Huawei, Nokia, Juniper), the customer remains responsible for defining approval policies and maintenance window parameters within the platform.
3. Billing & Circuit Auditing
Subscription fees are calculated monthly or annually based on the volume of active subscriber circuits and optical ports provisioned across your OLT and BNG gateways. Circuit audits occur automatically on the 1st of each calendar month.