Voice automation
Coordinate every call. With business context.
Connect PBX, subscriber, support and revenue workflows for more consistent telecom voice operations.
PBX-aware
Contextual
Automated
Measured
System scope
The capabilities operators use to move work forward.
The OSS/BSS pages use the same Kashtrix visual language, but each domain changes layout, emphasis and information density to match its operational role.
PBX operations
Connect extension, trunk and call-service context.
Call workflows
Trigger consistent follow-up from supported call events.
Customer context
Make relevant account and service data available to teams.
Campaign coordination
Plan outbound communication with clear operational controls.
Service reporting
Review patterns and outcomes across voice operations.
Operational workflow
A visible path from input to outcome.
The workflow below reflects this product domain rather than repeating a generic dashboard story.
Step 1
Connect voice system
Policy, ownership and evidence remain attached to the work as it progresses.
Step 2
Capture call event
Policy, ownership and evidence remain attached to the work as it progresses.
Step 3
Add subscriber context
Policy, ownership and evidence remain attached to the work as it progresses.
Step 4
Trigger workflow
Policy, ownership and evidence remain attached to the work as it progresses.
Step 5
Review outcome
Policy, ownership and evidence remain attached to the work as it progresses.
Controlled access
Roles and permissions around operational actions.
Traceable change
Keep intent and result visible for review.
Operational context
Bring relevant network or business state into the task.
Voice automation deployment
Evaluate Coordinate every call for your operation.
Share your subscriber scale, network vendors, AAA stack, billing model and automation requirements. We’ll map integrations and an implementation path.